Refund Policy
Last updated: May 27, 2026
1. General
ProMaster offers a monthly subscription at 250 MDL. All payments and refunds are processed by Polar Software Inc. ("Polar"), who acts as our Merchant of Record (MoR). We strive to provide high-quality service and are ready to consider refund requests on a case-by-case basis in accordance with this policy and Polar's Terms of Service (polar.sh/legal/terms).
2. Refund Conditions
A refund is available within 14 days of the first payment if you are not satisfied with the service. For subsequent periods, a refund is considered in the event of technical failures on our part that made the platform unavailable for more than 48 consecutive hours.
3. Cancellation
You may cancel your subscription at any time in account settings. After cancellation, access to the platform remains until the end of the paid period. Funds for unused days are not refunded, except in the cases described in section 2.
4. How to Request a Refund
To request a refund, send an email to [email protected] with the subject "Refund Request," including your account email and the reason. We will review your request within 3 business days. Once approved, the refund is issued by Polar and typically appears on your card within 5–10 business days. You may also contact Polar customer support directly at polar.sh/support.
5. Contact
For refund inquiries: [email protected]. For payment-related issues you may also reach Polar support at polar.sh/support.